AWS System Support Engineer
3 weeks ago
In this role, you will work closely with our engineering team to troubleshoot and resolve technical issues related to our cloud services and edge device fleets.
About AkrayaAkraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment.
Key Responsibilities- Provide Tier II and Tier III technical support and resolution for escalations related to our cloud services and edge device fleets.
- Troubleshoot issues across AWS cloud services and edge devices, including software and network problems.
- Write and update documentation such as guides and runbooks for system support.
- Analyze CloudWatch logs and manage edge devices using AWS Systems Manager (SSM).
- Engage directly with customers to resolve technical issues and escalations, while also identifying opportunities for product improvement.
- Strong understanding and hands-on experience with AWS services (particularly Systems Manager, CloudWatch, Lambda, and API Gateway)
- Proficiency in Linux OS and basic networking concepts.
- Solid programming ability in TypeScript and Python.
$63.00 - $68.00 per hour
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