Software Implementation Consultant

4 weeks ago


Delmont, Pennsylvania, United States True Helix Full time
Job Title: Software Implementation Consultant

The Software Implementation Consultant at True Helix plays a crucial role in ensuring clients effectively utilize our software solutions. This position involves participating in pre-sale product demonstrations, client needs analysis, and collaborating on crafting and executing new and existing deployments.

Key Responsibilities:
  • Client Support: Provide assistance to external clients and colleagues in implementing technical systems and software solutions.
  • Needs Assessment: Assess clients' needs and develop an accurate configuration that supports their business processes.
  • Implementation Planning: Define and execute delivery and implementation plans for software solutions.
  • Testing and Troubleshooting: Perform tests and troubleshoot final system setups to ensure optimal performance.
  • Training and Support: Offer training and end-user support during and after the implementation process.
  • Pre-Sales Support: Assist in executing pre-sales product demonstrations, provide scoping project assistance, and develop proposals.
  • Software Configuration: Identify and configure software for client implementations.
  • Onsite Projects: Participate in onsite projects alongside Project Managers, Sales Consultants, and clients.
  • Database Querying: Utilize SQL to query databases for troubleshooting testing scenarios.

This role requires strong internal and client-facing communication skills, sound technical knowledge, proficiency in Microsoft Office applications, familiarity with writing SQL queries, and excellent analytical and problem-solving skills.



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