Current jobs related to Switchboard Coordinator - Tuscaloosa, Alabama - DCH Health System

We are seeking a skilled Switchboard Attendant to join our team at DCH Health System. As a Switchboard Attendant, you will be responsible for providing exceptional customer service to patients, families, and staff by answering calls, providing information, and connecting callers to the appropriate personnel.

• Answer calls in a timely and caring manner, connecting callers to the appropriate personnel.
• Provide patient information in accordance with hospital policy, maintaining confidentiality at all times.
• Maintain up-to-date lists and files on telephone numbers, beeper numbers, and call lists.
• Monitor the fire alarm system and initiate Code Red procedures as needed.
• Responsible for initiating emergency notifications during codes, following established protocols.

• Maintain performance, patient satisfaction, and financial standards as outlined in the performance evaluation.
• Perform compliance requirements as outlined in the Employee Handbook.
• Adhere to DCH Behavioral Standards, including creating positive relationships with patients, families, coworkers, and self.
• Use electronic mail, time and attendance software, learning management software, and intranet as required.
• Adhere to all DCH Health System policies and procedures.
• Perform other duties as assigned.

We are looking for a high school graduate or equivalent with good clerical skills, excellent communication skills, and the ability to deal with the public in a friendly and courteous manner. You must be able to learn how to operate a telephone and computer, read, write legibly, speak, and comprehend English.

• Communicate with others by phone and face-to-face.
• Deal with external and internal customers.
• Deal with unpleasant or angry people and conflict situations/resolutions.
• Electronic Mail.
• Continuous telephone conversations.
• Maintain patient confidentiality 100% of the time.
• Professional demeanor under stressful situations.

• Able to sit for extended periods of time.
• Able to keep a headset on for long periods of time.
• Able to type, use a computer mouse, and press buttons on the phone.
• Able to apply general rules to specific problems to produce answers that make sense.
• Able to speak clearly so that callers can understand.

• Work Styles: Attention to detail, concern for others, cooperation, dependability, independence, self-control, integrity, stress tolerance.
• Work Values: Relationships.