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Stowe Hospitality Ambassador

4 weeks ago

Stowe, United States Field Guide Lodge Full time
Experience the Art of Stowe Hospitality

About Us:

Field Guide Lodge is a unique and intimate hotel in downtown Stowe, Vermont. Our picturesque location offers year-round accommodations perfect for an escape, a weekend getaway with friends, or a family vacation.

Your Role:

We are seeking a Part-Time Guest Service Team Member to join our team. As a key member of our hospitality staff, you will be responsible for delivering exceptional guest experiences, providing warm welcomes, and ensuring that every stay at Field Guide Lodge exceeds expectations.

Responsibilities:

  • Greet guests warmly and provide personalized check-in and check-out experiences
  • Develop personal connections with guests and teammates to create memorable experiences
  • Answer incoming calls and respond to emails regarding room bookings, rates, amenities, and special requests
  • Maintain accurate guest account information and assist in local knowledge to enhance guest experiences
  • Collaborate with housekeeping staff to ensure rooms are ready for new guests

Requirements:

  • High school diploma or equivalent required; 2+ years of hotel industry experience preferred
  • Excellent communication and interpersonal skills; ability to work without direct supervision
  • Dedicated to making magical memories for all guests; strong customer service skills
  • Working knowledge of Microsoft Office and reservation management systems; Hotel POS experience a plus

What We Offer:

  • $18-$20 hourly pay rate depending on skill level
  • Potential to grow in a fast-growing boutique management company
  • Flexible schedules with over 30 hours per week; opportunities to travel to other properties
  • Discounted rooms for friends and family; access to Lark Hotels' portfolio

Join Our Team:

As a valued member of our team, you will have the opportunity to develop your skills, grow professionally, and make a lasting impact on our guests' experiences. If you are passionate about delivering exceptional service, building meaningful relationships, and creating unforgettable memories, we encourage you to apply for this exciting role.