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Server - Part Time
2 months ago
We are seeking a highly motivated and customer-focused Server to join our team at Kimpton Hotel. As a Server, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.
Key Responsibilities- Provide quality customer service by demonstrating excellent food and beverage knowledge.
- Serve guests food and beverages in their room in a timely and professional manner.
- Act as an advocate for the hotel, creating ridiculously personal experiences and developing relationships with guests that will compel them to return.
- Memorize current menu items and prices, familiarize yourself with the wine list and vintages.
- Set up scheduled coffee service each morning by 6:00am.
- Review orders as they arrive and properly prepare the correct amount of silver, linens, and vases.
- Check orders for presentation and completeness, cover and place in the cart for delivery, with water and beverages added last.
- Ensure meal completion time is monitored; if meal delivery will be beyond 5 minutes of estimated times, guest is contacted, offered apologies and advised of new time.
- Prepare and set up the dining area according to guest preferences.
- Verify wine orders with guests and be sure to present, cork and offer it to the guests for their approval.
- Be familiar with ticketing and cash handling, check presentation and organization.
- Ensure that stations are properly cleaned, stocked, and organized.
- 1 year of experience in a similar or supportive role is preferred.
- Excellent written communication and presentation skills.
- Able to prioritize multiple tasks in a dynamic environment.
- Able to learn, retain, and present product, menu, and allergy information to guests.
- Knowledge of or ability to learn the restaurant point-of-sale system.
- Highly motivated, and flexible individual, confident in taking initiative.
- Flexible schedule, able to work mornings, nights, holidays, and weekends when needed.
- Food Handler and Alcohol Awareness Certifications (if applicable).
Kimpton Hotel is a boutique hotel chain that values diversity and inclusivity. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives.
