HVAC Service Coordinator

3 weeks ago


Ishpeming, Michigan, United States Johnson Controls Full time
Customer Resource Coordinator

At Johnson Controls, we're committed to creating purposeful solutions that propel the world forward. As a Customer Resource Coordinator, you'll play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Manage customer calls and schedule service visits to meet their needs
  • Coordinate with technicians and mechanics to ensure timely completion of preventative maintenance and alignment with monthly forecasting goals
  • Debrief daily activities and resolve customer concerns quickly
  • Partner with the Service Team Manager to ensure technical service work is completed efficiently and to the customer's expectations
  • Analyze and assess technical team performance to enhance customer satisfaction and cost-effectiveness
Requirements:
  • High school diploma or equivalent required
  • Strong organizational and attention to detail skills
  • Excellent interpersonal skills to effectively communicate with internal and external clients
  • Ability to prioritize work activities based on financial impact to desired business goals
  • Able to influence diverse teams to accomplish tasks/goals
Preferred Qualifications:
  • Two to five years of service industry experience and/or service scheduling
  • Associate degree
  • Experience and/or basic project accounting or costing principles


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