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Shop Service Specialist

2 months ago

Sunnyvale, California, United States HOLT CAT Full time

Job Summary:

This position demonstrates the ability to perform basic inspections, diagnoses, and repairs of heavy equipment and/or related equipment or components, following established procedures and guidelines. Works as a member of a team to provide mechanical services that satisfy customer needs and achieve departmental goals.

This entry-level position requires less than two years of experience and/or demonstrated job-relevant knowledge/skills. Relies on instructions and pre-established guidelines to perform the functions of the job; works under immediate supervision.

The incumbent in this position is expected to model the following practices daily:

  • Demonstrate alignment with the company's mission and core business values.
  • Collaborate with key internal/external resources.
  • Participate in ongoing self-development.

Essential Functions:

  • Performs basic troubleshooting and diagnosing of equipment malfunctions and failures.
  • Assists in the rebuilding, repairing, and maintaining of equipment and components.
  • Learns how to plan equipment and component repairs.
  • Learns how to complete parts orders and identify parts for return.
  • Maintains all equipment and work areas – keeps in good, clean, and orderly condition.
  • Completes all documents associated with repairs promptly.
  • Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
  • Works overtime as required by workload and customers' needs.
  • Updates job knowledge by participating in educational opportunities; e.g., ProTech Technician Training Paths.
  • Requires regular and punctual employee attendance.
  • Performs other duties as assigned.

Knowledge, Skills, and Abilities:

  • General knowledge of equipment and tools, including their designs, uses, repair, and maintenance.
  • Demonstrates proficiency with current computer software, related hardware, and machine electronic systems.
  • Operation and control skills - Controlling operations of equipment or systems.
  • Equipment selection skills - Determining the kind of tools and equipment needed to do a job.
  • Ability to operate a conventional forklift.
  • Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
  • The ability to quickly and repeatedly operate the controls of a machine or a vehicle to exact positions.
  • The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
  • The ability to read, write, and understand information.
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.

Additional Requirements:

  • Must have/acquire basic mechanic hand and pneumatic tools (metric/standard).

Education and Experience:

  • One or more years of work-related skill, knowledge, or experience is preferred.
  • High school diploma or equivalent preferred.

Supervisory Responsibilities:

  • None.

Travel:

  • No travel is expected for this position.

Physical Requirements:

  • Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue.
  • Frequently moves materials or equipment weighing up to 50 pounds.
  • Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina.
  • Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment.
  • Be able to maneuver safely and work underneath equipment.
  • Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work.

Work Environment:

  • Regularly works indoors around moving mechanical parts.
  • May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity.
  • Noise level may be loud at times.
  • Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment.
  • Requires wearing common protective or safety equipment.
  • Required to perform work in cramped spaces and/or high places.