Technical Cloud Solutions Consultant

3 weeks ago


Santa Clarita, California, United States Capgemini Full time

Capgemini is seeking a Technical Cloud Solutions Consultant to join our team. This role involves designing, implementing, and maintaining SAP Service Cloud V2 solutions for Utilities Customers. The ideal candidate will have a blend of technical skills and functional knowledge to effectively support business processes and drive innovation.

About the Job

This position requires 7-10 years of experience as an SAP Service Cloud V2 consultant or very strong green field implementation experience of prior versions of C4C. The ideal candidate will have a deep understanding of customer service processes and best practices in the Utilities industry.

Key Responsibilities
  • Design and implement SAP Service Cloud V2 solutions and instances as Green Field to meet business requirements.
  • Customize and configure SAP Service Cloud V2 applications, including workflows, reports, business rules, extensions, integrations, KUT fields, and custom objects.
  • Integrate SAP Service Cloud V2 with other systems and third-party applications.
  • Provide technical support and troubleshooting for SAP Service Cloud V2 applications.
  • Collaborate with business stakeholders to understand their needs and translate them into technical solutions.
  • Evaluate and ensure the security and compliance of SAP Service Cloud V2 applications.
Requirements

The ideal candidate should possess:

  • Bachelor's degree in computer science, information technology, or a related field.
  • Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP C/4HANA, and SAP Cloud Platform Integration.
  • Familiarity with SAP Business Technology Platform (BTP) and SAP HANA.
  • Understanding of SAP ABAP programming, SAP Build Apps, and SAP CDS views.
  • Functional knowledge of customer service processes and best practices in the Utilities industry.
  • Certifications such as SAP Certified Application Associate - SAP Service Cloud V2 are preferred.
What We Offer

As a Technical Cloud Solutions Consultant at Capgemini, you can expect:

  • A competitive salary of $120,000 per year.
  • A comprehensive benefits package, including health, welfare, retirement, and paid time off.
  • A flexible work environment that allows you to balance your work and personal life.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • The chance to work with a diverse and talented team of professionals who share your passion for technology and innovation.


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