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Cloud Engineer

2 months ago

Seattle, Washington, United States Salesforce Full time
About Salesforce

We're a company that's passionate about using technology to drive positive change in the world. As a Salesforce employee, you'll be part of a team that's dedicated to helping businesses succeed while making a difference in their communities.

Job Summary

We're seeking a highly skilled Cloud Engineer to join our team. As a Cloud Engineer, you'll be responsible for troubleshooting complex technical issues, working closely with our software development teams to deliver successful customer outcomes. You'll also be responsible for communicating technical action plans to Support/customers and documenting bug descriptions for development.

Key Responsibilities
  • Triage, replicate, and resolve production issues that involve troubleshooting complex technical problems
  • Communicate clear technical action plans to Support/customers
  • Document bug descriptions for development to an accurate level of detail
  • Write and maintain code/scripts that will increase our ability to find solutions quickly, reduce the time needed to investigate customer issues, and automate administrative tasks
Requirements

We're looking for someone with a strong background in cloud technologies, including AWS or equivalent. You should also have experience with Windows operating system at a deep level, including systems administration at an enterprise scale. Additionally, you should have a solid understanding of networking/internet protocols and experience with troubleshooting tools such as Wireshark, Fiddler, process monitors, etc.

What We Offer

We offer a competitive salary, benefits, and opportunities for growth and development. We're committed to creating a diverse and inclusive workplace where everyone can thrive.