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Warranty Claims Specialist
2 months ago
About Gibbs Truck Centers - Bakersfield
Gibbs Truck Centers - Bakersfield is a leading medium/severe service/heavy duty Commercial Truck Dealer with a strong reputation for excellence in the industry. With a history dating back to 1969, the company has successfully earned numerous awards for its outstanding service, parts, truck sales, body shop, finance & lease/rental operations.
Job Summary
We are seeking an experienced Warranty Claims Specialist to join our team. The successful candidate will be responsible for processing warranty claims in a timely manner for each franchise and/or distributor, tracking warranty parts, and reconciling all warranty receivables with payments through the appropriate accounting schedule.
Key Responsibilities
- Process warranty claims: Determine the type of service required and prepare repair orders for each franchise and/or distributor.
- Track warranty parts: Tag parts with repair order number, date of replacement, and date on which part may be disposed of.
- Reconcile warranty receivables: Ensure accurate and timely reconciliation of all warranty receivables with payments through the appropriate accounting schedule.
- Communicate with customers: Provide excellent customer service by listening to their description of the problems and/or service needed.
Requirements
- Strong communication skills: Excellent verbal and written communication skills are essential for this role.
- Organizational skills: The ability to maintain accurate records and meet deadlines is crucial.
- Computer skills: Proficiency in computer software and typing skills are necessary for this position.
- Knowledge of the industry: Some knowledge of diesel and/or automotive systems is preferred.
Qualifications
- Education: A minimum of a High School diploma or GED equivalent is required.
- Experience: A minimum of 1-2 years of experience in truck or auto management is preferred.
- Skills: Excellent communication and customer service skills, strong computer and phone skills, and a professional appearance are essential.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity and/or expression, and/or any other characteristic protected by federal, state and/or local law.
