Senior Program Manager

3 weeks ago

Zephyrhills, Florida, United States Remitly Full time
Job Description:

At Remitly, we're on a mission to transform lives with trusted financial services that transcend borders. Our vision is to provide a seamless and secure experience for our customers, enabling them to send and receive money across the globe. We're looking for a highly skilled Sr. Program Manager, Payments to join our Global Money Movement (GMM) team, driving innovation and excellence in our payments operations.

About the Role:

The GMM team is responsible for enabling new payment options and improving the existing payments experience for our customers. As a Sr. Program Manager, Payments, you will play a critical role in driving Remitly's ability to connect with international customers and offer a diverse range of Pay-in and Pay-out methods. You will report directly to the Product team, exerting direct influence over the product and financial partners' roadmap. This role will be hybrid (2-3 days a week) in our Seattle office.

As a Sr. Program Manager, Payments, you will interact with financial partners directly and drive efforts to build payment programs, improve operations and incident management procedures, and use metrics to track payments and partner performance. You will partner with product, engineers, operations, data analytics, and other program managers to create from scratch programs and procedures that deliver exponential value to our customers globally.

Responsibilities:

Define payments product strategy, roadmap, and build a prioritization framework that captures relevant tradeoffs for the team while creating organizational alignment
Design, implement, and manage programs and operational processes that help us scale within Remitly
Understand the payment ecosystem and Remitly's platform end-to-end, the APIs in our systems, and the dependencies, and use this knowledge to improve our payment systems
Identify inefficiencies in Remitly's payments operating model and drive new solutions (including defining technical and operational requirements) to address them
Manage end-to-end project plans for new implementations, working with other stakeholders and financial partners to ensure delivery
Help to define and implement metrics to measure payments and partner health
Assist with incident resolution when needed, working with Engineering and Product teams to drive partner communications and escalations

Requirements:

8+ years of relevant experience in program management and/or payments business operations
5+ years of payments experience in the merchant and/or payments provider side (e.g., PSP, acquirer, aggregator, etc.)
Experience driving medium-to-large-sized technical projects with external financial partners and cross-functional internal stakeholders
Proficient in payment systems and architecture, comfortable at engaging in technical discussions without delving excessively into intricate details, and ability to drive conversations at a technical level
Strong program management skills with experience taking initiatives from conception to launch and managing end-to-end execution of projects
Strong analytical skills with excellent problem-solving abilities
Basic to intermediate SQL skill
Experience working with product and engineers to make tough technical tradeoffs and you can sweat the details to understand the impacts of these tradeoffs and find a careful balance between short-term outcomes and long-term effects

What We Offer:

The starting base salary range for this position is typically $140,000-$180,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits:

Flexible paid time off
Health, dental, and vision benefits + 401k plan with company matching
Paid parental, medical, military, and family care leave
Mental Health & Family Forming Benefits
Employee Stock Purchase Plan (ESPP)
Continuing education and corridor travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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