Help Desk Team Member

6 days ago


Providence, Rhode Island, United States Ozkarservices Full time

At Ozkar Services, we are seeking a highly motivated and detail-oriented Help Desk Team Member to join our IT department. As a Help Desk Team Member, you will provide top-notch technical support to customers, troubleshoot complex issues, and maintain our computer systems and networks.

Job Description

Key Responsibilities:

  • Provide exceptional customer service through phone, email, and ticketing systems
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Maintain and update computer systems and networks to ensure optimal performance
  • Work collaboratively with colleagues to share knowledge and best practices
  • Stay up-to-date with new technologies and industry trends

Requirements: Associate's degree or equivalent in a relevant field, 1-2 years of experience in IT support, strong analytical and problem-solving skills, excellent communication and interpersonal skills, and proficiency in Windows operating systems and office software.

Salary and Benefits: $65,000 - $85,000 per year, depending on experience, plus benefits including health insurance, paid time off, and professional development opportunities.



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