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**Shift Lead

2 months ago

Florissant, Missouri, United States DoorDash Full time
About the Role

We are seeking a highly motivated and experienced **Shift Lead** to join our team at DoorDash. As a key member of our operations team, you will be responsible for leading a shift of 2-10 employees through daily operations, ensuring a high-quality experience for customers and promoting a positive work environment.

Key Responsibilities
  • Lead Operations Associates: Guide a shift of employees through daily operations, delegating tasks and ensuring a safe and productive work environment.
  • Assist with Day-to-Day Tasks: Receive product from vendors, place product in appropriate locations, prepare customer orders, and help clean and organize work areas.
  • Delight Customers: Ensure customer orders are delivered smoothly by maintaining menus and systems, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
  • Facility Management: Monitor supplier deliveries, manage regular cleaning and maintenance schedules.
  • Help Improve Operations: Contribute ideas to improve our quality and customer experience.
Requirements
  • Self-Motivated and Positive: You are a team player with a great attitude, high integrity, and a passion for delighting customers.
  • Proven Track Record: You have a proven track record of success in a warehouse, retail, or restaurant environment.
  • Physical Ability: You are able to be on your feet, move heavy product, and lift up to 50 lbs. You are also able to operate a pallet jack and hand truck.
  • Education and Age: You have a high school diploma or GED equivalent and are at least 18 years of age.
  • Organizational Skills: You are organized and proficient in Google Docs and Google Sheets.
  • Schedule Flexibility: You have flexibility in your schedule and are able to work any day of the week, across daily operating hours.
What We Offer

At DoorDash, we offer a comprehensive benefits package for all regular employees, including a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefit, and several paid holidays. Additionally, for full-time employees, we offer medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.