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Retail Key Carrier Coordinator
1 month ago
Join our team as a Key Carrier Coordinator at Marshalls, where you'll play a key role in maintaining the store's operations and providing exceptional customer service. As a Key Carrier, you'll alternate between Coordinator and Key Carrier roles, taking on leadership responsibilities and ensuring a seamless shopping experience for our customers.
Key Responsibilities:
- Lead by example, demonstrating exceptional customer service and promoting a culture of honesty and integrity
- Act as Manager on Duty, adhering to company policy and procedure
- Ensure store team performs tasks and activities in accordance with store plan, prioritizing as needed
- Address immediate customer service issues and provide coaching to Associates
- Exercise discretion regarding customer service policies to satisfy customers
- Maintain accurate Associate coverage in service areas for a positive customer experience
- Ensure Associates adhere to all operational procedures
- Communicate effectively with management and Associates when setting and addressing priorities
Requirements:
- Able to work a flexible schedule, including nights and weekends
- Team player, working effectively with peers and supervisors
- Able to respond appropriately to changes in direction or unexpected situations
- Knowledge of company standard software, systems, and procedures
- Knowledge of merchandise flow in stores
- Proven problem-solving skills
- Able to effectively coach, delegate, and follow-up on multiple people/tasks
Benefits:
- Associate discount
- EAP
- Smoking cessation
- Bereavement
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
Starting Pay Range: $14.00 to $14.50 per hour
Applicants with arrest or conviction records will be considered for employment.
Marshalls is a dynamic and evolving retail company, and we're looking for individuals who can adapt to our changing environment. If you're a team player with excellent communication skills and a passion for customer service, we encourage you to apply for this exciting opportunity.