Retail Key Carrier Coordinator

1 month ago


Oklahoma City, Oklahoma, United States Marshalls Full time
Job Summary

Join our team as a Key Carrier Coordinator at Marshalls, where you'll play a key role in maintaining the store's operations and providing exceptional customer service. As a Key Carrier, you'll alternate between Coordinator and Key Carrier roles, taking on leadership responsibilities and ensuring a seamless shopping experience for our customers.

Key Responsibilities:

  • Lead by example, demonstrating exceptional customer service and promoting a culture of honesty and integrity
  • Act as Manager on Duty, adhering to company policy and procedure
  • Ensure store team performs tasks and activities in accordance with store plan, prioritizing as needed
  • Address immediate customer service issues and provide coaching to Associates
  • Exercise discretion regarding customer service policies to satisfy customers
  • Maintain accurate Associate coverage in service areas for a positive customer experience
  • Ensure Associates adhere to all operational procedures
  • Communicate effectively with management and Associates when setting and addressing priorities

Requirements:

  • Able to work a flexible schedule, including nights and weekends
  • Team player, working effectively with peers and supervisors
  • Able to respond appropriately to changes in direction or unexpected situations
  • Knowledge of company standard software, systems, and procedures
  • Knowledge of merchandise flow in stores
  • Proven problem-solving skills
  • Able to effectively coach, delegate, and follow-up on multiple people/tasks

Benefits:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses

Starting Pay Range: $14.00 to $14.50 per hour

Applicants with arrest or conviction records will be considered for employment.

Marshalls is a dynamic and evolving retail company, and we're looking for individuals who can adapt to our changing environment. If you're a team player with excellent communication skills and a passion for customer service, we encourage you to apply for this exciting opportunity.



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