Veterinary Hospital Representative

5 days ago


Middleton, Massachusetts, United States Heartland Veterinary Partners LLC Full time
Job Title: Client Service Representative

We are seeking a highly skilled and compassionate Client Service Representative to join our team at Heartland Veterinary Partners LLC. As a key member of our practice, you will be responsible for providing exceptional client experiences and supporting our veterinary team in delivering high-quality patient care.

Key Responsibilities:
  • Provide exceptional client service and support to ensure a positive experience for all patients and clients.
  • Manage practice reception, including answering phones, greeting clients, and handling administrative tasks.
  • Maintain accurate and up-to-date client and patient records, including medical history and treatment plans.
  • Process payments, manage cash handling, and maintain accurate financial records.
  • Assist with scheduling appointments, managing workflow, and coordinating with veterinary staff.
  • Develop and maintain strong relationships with clients, veterinarians, and other practice staff to ensure seamless communication and collaboration.
Requirements:
  • High school diploma or equivalent required; previous veterinary experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, veterinarians, and other practice staff.
  • Ability to work in a fast-paced environment, with strong organizational and time management skills.
  • Basic computer skills and proficiency in practice management software.
  • Ability to work weekends and flexible scheduling as needed.
Benefits:
  • Paid time off and holidays.
  • Health, dental, and vision insurance.
  • Retirement benefits or accounts.
  • Bonus incentive and flexible work schedules.
  • Career and professional development opportunities.


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