Multifaceted Telecommunications Specialist

4 days ago

Buffalo, New York, United States VIA, Visually Impaired Advancement Full time
About the Role

This is a part-time position with an estimated salary of $35,000 - $45,000 per year. As a Switchboard Operator at VIA, Visually Impaired Advancement, you will be responsible for answering external and internal calls at the Buffalo VA hospital.

Key Responsibilities
  • Direct callers to the desired area with efficiency and courtesy.
  • Execute hospital emergency codes as required.
  • Contact on-call physicians, medical and surgical teams, and key hospital staff promptly.
  • Provide communication support to hospital staff as needed.
  • Offer patient information upon request.
  • Supply general information to all patients, visitors, and VA staff.
Requirements
  • Demonstrate basic keyboarding and computer skills to effectively manage switchboard operations.
  • Be proficient in using assistive technology to support individuals with diverse needs.
  • Demonstrate exceptional internal and external customer service skills.
  • Maintain confidentiality and professionalism in a fast-paced environment.
  • Show comfort in communicating with individuals in crisis or experiencing high levels of stress.
  • Effectively work with individuals from diverse backgrounds.
  • Prioritize demands and respond accordingly.
  • Demonstrate attention to detail in completing duties according to agency standards.
Preferred Qualifications
  • A minimum of 6 months' experience in switchboard operation in a hospital setting or related field.
  • A High School diploma or equivalent is preferred.
  • The ability to provide documentation of legal blindness is also preferred.

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