Game Day Operations Coordinator
5 days ago
We are a cutting-edge, world-class facility offering sports and entertainment to athletes of all ages and abilities.
Our 135k square foot indoor sports dome is the largest in New England and features Trackman golf performance range technology.
Job Title: Field Marshal - Youth Sports EventsSalary: $45,000 - $55,000 per year (based on experience)
Job Description:As a Field Marshal, you will be responsible for ensuring a positive experience for league and tournament participants through excellent customer service, quality communication, and adherence to facility policies.
This includes welcoming customers, players, teams, and coaches, checking and confirming rosters, communicating league or tournament information, and ensuring all participants have a great time.
Key Responsibilities:- Provide exceptional customer service by being approachable, courteous, and professional to all league participants and attendees.
- Serve as the main contact for coaches, players, and spectators, providing clear and timely communication regarding game schedules, rules, and any changes or updates.
- Supervise field activities, ensuring games start on time and adhere to scheduled times and durations.
- Monitor and enforce safety regulations, including ensuring the field and surrounding areas are free from hazards and that all participants comply with safety protocols.
- Ensure that all league rules and regulations are followed, addressing and resolving any issues or disputes that arise during games.
- Respond to and manage any incidents or emergencies that occur on the field, documenting incidents and reporting them to the league director.
- Oversee the preparation and maintenance of the field before and after games, including setup, cleanup, and ensuring equipment is in good condition.
- Direct non-rostered players to check-in at our front desk and follow facility policies.
- Excellent verbal communication skills.
- Ability to create a welcoming and positive environment for all customers.
- Ability to problem solve on the fly.
- Experience operating or facilitating youth or adult leagues or tournaments.
- Prior experience with a wide range of sports and their rules, equipment needs, and best practices.
- Ability to calmly and effectively resolve conflicts related to league and tournament participants or spectators.
- Organization and effective prioritization of responsibilities.
- 1-2 years' customer service-related experience, preferably in youth and/or adult sports.
- Experience with DaySmart Recreation software preferred.
- Proficient computer abilities with a variety of applications, including MS Suite and Google Suite.
- Required to be on your feet and walk around the facility for extended periods.
- Required to periodically set up fields and move heavy goals and netting into place weighing up to 50lbs.
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