Medical Scheduling Coordinator

2 days ago


Middleburg Heights, Ohio, United States Integrated Oncology Network, LLC Full time
About the Role

We are seeking a highly skilled Medical Scheduling Coordinator to join our team at Integrated Oncology Network, LLC. As a key member of our scheduling department, you will play a vital role in ensuring seamless patient care and excellent customer service.

Job Summary

The Medical Scheduling Coordinator is responsible for answering phone calls, responding to inquiries, and scheduling appointments with patients. This role requires exceptional communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Answer incoming calls within three rings and respond to caller inquiries in a professional and courteous manner.
  • Schedule appointments and confirm diagnostic or medical consultation appointments for patients, providing pre-appointment instructions or facility information as needed.
  • Complete appropriate orders for blood work or radiology and provide them to facilities or patients.
  • Mail new patient packets and print routing slips for same-day patient appointments if available in the EMR.
  • Cancels and reschedules appointments as necessary, notifying patient concierge and medical staff accordingly.
  • Notifies patient concierge of same-day cancellations and reschedules appointments.
  • Monitors provider schedules to ensure accuracy of appointments.
Requirements
  • 1-3 years of experience in telephone customer service.
  • High school graduate or equivalent required.
  • Basic PC skills, including Microsoft Office Suite.
  • Ability to work a flexible schedule as necessary.
Preferred Skills
  • Urology practice experience.
  • Oncology and/or Radiology experience.
Estimated Salary Range:$45,000 - $60,000 per yearAbout Our Company

Integrated Oncology Network, LLC is committed to delivering exceptional patient care and providing a supportive work environment for our employees. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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