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Service Representative
2 weeks ago
BRAKEmax Tire & Service Centers is seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Advisor. In this role, you will be responsible for selling and promoting all products and services offered by the company while maintaining the highest level of customer satisfaction.
Key Responsibilities- Promptly greet customers in a professional and courteous manner both in person and over the phone using standardized customer service techniques.
- Listen to and thoroughly document customers' concerns; inspect vehicles and refer to service history to accurately identify and verify customers' service needs.
- Recommend services according to appropriate levels of knowledge, clearly communicating any additional recommendations from automotive technicians to customers so they can make informed decisions.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of products and associated service requirements.
- Provide customers with accurate quotes that include cost and time of completion for approved services, as well as updates throughout the day on the status of their services.
- Competitive bi-weekly pay
- Tuition reimbursement up to $3,000 annually
- Paid vacation and sick time
- 6 paid holidays
- Medical, dental, and vision insurance (effective 1st month after hire)
- Life insurance (company-paid)
- 401(k) retirement savings plan with company match
- Discounted services on personal and immediate family vehicles
- Opportunity for advancement