Business Operations Manager
6 days ago
The ideal candidate will possess exceptional leadership skills, driving results through the restaurant team. They will foster an engaging work environment, ensuring seamless guest experiences while maintaining operational excellence.
Main Responsibilities:
- Serve as a Brand Ambassador, embodying Chicken Salad Chick's values and mission.
- Familiarize yourself with company policies, procedures, and standards to ensure adherence.
- Stay up-to-date on federal, state, and local regulations regarding health, safety, and labor requirements.
- Deliver personalized service, guaranteeing guests feel valued and satisfied.
- Maintain high-quality food preparation and presentation according to CSC standards.
- Achieve sales, service, quality, and appearance objectives through effective employee training and a positive work environment.
- Develop and implement marketing strategies in line with Brand Standards.
- Create and execute operations and financial action plans.
- Cultivate a culture of accountability by adhering to cash handling procedures.
- Make informed employment and termination decisions consistent with Restaurant Management guidelines.
- Ensure timely completion of employee performance evaluations.
- Effectively manage schedules to optimize labor performance and deliver exceptional guest experiences.
- Fill in operationally as needed to maintain efficient operations and excellent guest service.
- Mentor and motivate Assistant Managers and the team to drive growth and development.
- Promote staff growth in managerial and professional areas.
- Maintain accurate records and reports in a timely manner.
- Ensure equipment is well-maintained through regular inspection and preventative maintenance programs.
- Verify product receipt accuracy and adherence to receiving policies.
- Set clear expectations and model behavior to create memorable guest experiences.
- Analyze and address guest feedback to drive improvement.
- Monitor and control food and equipment inventories, conducting daily and weekly counts.
- Identify equipment issues, troubleshoot, and seek support to maintain operational efficiency.
- Maintain compliance with health, safety, cleanliness, security, and fire policies and regulations.
- Demonstrate knowledge of restaurant policies and enforce prompt corrective action for policy violations.
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