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Service Operations Specialist

3 weeks ago

New York, New York, United States Canon USA & Affiliates Full time

**About the Role**

This is a customer-facing position that requires compliance with client policies and protocols. The ideal candidate will have advanced proficiency in site operations and procedures, as well as strong communication skills.

**Responsibilities:**

* Promptly inform supervisor of potential problems or client concerns.

* Review and respond to management and client requests in a timely manner.

* Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.

* Oversees workflow and job balance between staff members to ensure tasks are completed within account SLA requirements.

* Responsible for communicating and training team in changes to workflow or procedure.

* Develop and present formal reporting requirements to clients.

* Point of escalation onsite to address and remediate client concerns.

* Maintain site procedure guide documenting workflow processes and procedures.

* May include responsibilities such as Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.

**Requirements:**

* High school diploma or equivalent required, plus 2-4 years of related experience.

* Prior experience in a customer service environment.

* Good computer skills/technical knowledge.

* Ability to multitask and prioritize to meet deadlines.

* Excellent customer service and communication skills.

**Estimated Salary:** $24.19-$35.48 per hour.