Hotel Front Desk Agent

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Advance Management & Investment LLC. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable stay.

Responsibilities:

• Greet guests and patrons as they arrive and handle check-ins professionally
• Manage registration process, including verifying guest information and processing payments
• Perform all check-in and check-out tasks, ensuring accuracy and efficiency
• Manage online and phone reservations, providing guests with information about available rooms and rates
• Inform customers about payment methods and verify their credit card data
• Register guests by collecting necessary information and double-checking for accuracy
• Work with hotel-specific programming for bookings, reservations, check-ins, and check-outs
• Provide information about our hotel, available rooms, rates, amenities, dining facilities, and sports facilities
• Respond to clients' complaints in a timely and professional manner, supplying suggestions and referring guests to appropriate departments if matters escalate
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees
• Upsell additional facilities and services when appropriate
• Manage accurate accounting of all rooms
• Maintain updated records of all aspects of guests, bookings, reservations, complaints, and incidents
• Provide guests with room keys and call for bellhops
• Explain workings of key cards and ensure guests are satisfied with rooms allotted to them
• Intake reservations over telephone, through emails, and in person
• Contact maintenance and/or housekeeping if problems arise with guests' rooms or premises
• Balance cash at the end of your shift and generate accounting reports for the benefit of the next person to come on shift

Requirements:

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude and professionalism
• Excellent communication and organizational skills
• Ability to work well with others and greet incoming patrons professionally
• Strong communication skills and ability to professionally communicate with all other personnel
• Ability to work well and professionally with or without supervision
• Attention to detail