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Retail Sales Representative

2 months ago

Loudon, Tennessee, United States Ace Hardware Full time


Notice to Applicant about this Employer:

You are applying for a position with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.

The independent store owner is solely responsible for and independently makes all decisions regarding employment matters, including hiring, firing, discipline, supervision, staffing, and scheduling.

Ace Hardware Corporation will not receive a copy of any applications submitted for this position and will have no control over interviews and/or hiring decisions. They do not control and are not responsible for the employment policies and practices of the independent store owner.

If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position.

The Ace Hardware trademarks, logos, and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

About [AgCentral Farmer's Co-op] General Summary: The Sales Associate will support the receiving, stocking, and pricing of all merchandise while helping to maintain a clean and organized merchandise presentation and overall store cleanliness.

Key Responsibilities:

Customer Engagement:

  • Represent AgCentral Farmer's Co-op positively.
  • Proactively assist customers in resolving issues.
  • Welcome customers upon entry and thank them upon exit.
  • Maintain a friendly and approachable demeanor; collaborate effectively with customers and team members.
  • Ensure all inquiries and calls are addressed promptly and courteously.
  • Escalate any customer complaints that cannot be resolved to management.
  • Demonstrate strong product knowledge and familiarity with store layout and product locations.
  • Provide personalized assistance to customers throughout the store, aiming to exceed their expectations.
Store Operations:

  • Contribute to a positive, professional, and safe work environment.
  • Assist with the receiving, checking in, and stocking of merchandise throughout the store.
  • Help maintain appropriate back stock levels.
  • Support daily maintenance, organization, and cleanliness of the sales floor, stockroom, and outdoor merchandise area.
  • Ensure a tidy and orderly sales floor, including promotional displays and featured merchandise.
  • Assist with merchandise resets throughout the store.
  • Provide support to Department Specialists, including price adjustments and special orders.
  • Ensure all signage is current and accurate throughout the store.
  • Operate a forklift with proper training.
  • Communicate any Store Support Center issues to the General Manager for follow-up.
  • Share any merchandising, cost control, or sales ideas with the General Manager.
  • Participate in store meetings.
  • Maintain professionalism in appearance and conduct.
  • Perform all other assigned duties.
Essential Requirements:
Must be able to work 40+ hours per week. Education/Training: High School diploma or GED equivalent.
Experience: Previous retail experience preferred. Hardware/Maintenance experience is a plus.
Physical Demands: Standing, walking, lifting (up to 50 lbs), and climbing.

Additional Info:
Seeking candidates with knowledge of animal vaccination schedules, types of vaccines, and administration methods. Familiarity or willingness to learn about cattle handling equipment is also required.