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Hotel Guest Experience Coordinator

3 weeks ago

Tuscaloosa, Alabama, United States CUSA, LLC Full time
Key Responsibilities
  • Collaborate with the Sales Team on group bookings, LNR accounts, and sales leads to drive revenue growth.
  • Ensure Front Desk policies and procedures are consistently implemented and adhered to, maintaining high standards of customer satisfaction.
  • Develop and utilize Front Desk checklists for each shift to optimize efficiency.
  • Manage schedules and cover shifts in case of absences or no-shows to minimize disruptions.
Additional Duties
  • Operate the Front Desk with efficiency, ensuring seamless guest experiences.
  • Communicate effectively with and train Front Desk staff to enhance overall performance.
  • Act as a Market Champion, promoting the hotel's brand and services.