Application Analyst- Epic Ambulatory

4 weeks ago

Austin, Texas, United States The University of Texas at Austin Full time
Job Title: Application Analyst- Epic Ambulatory

The University of Texas at Austin is seeking an experienced Application Analyst- Epic Ambulatory to join our team. As a key member of our Information Technology department, you will be responsible for designing, building, configuring, testing, and maintaining clinical information systems with a focus on integrated multi-specialty ambulatory care.

Key Responsibilities:
  • Design, build, configure, test, and maintain clinical information systems with a focus on integrated multi-specialty ambulatory care.
  • Serve as a liaison between business operations and providers, internal information technology, system users, and vendors working within the defined project objectives for issue and problem resolution.
  • Provide support to end-users both remotely and in-person, monitoring, investigating, troubleshooting, and resolving incoming tickets.
  • Coordinate system fixes and changes with software vendors and coordinate the deployment of application changes with the training team and operations.
  • Create test scripts, timelines, and plans for application and workflow changes, perform actual testing of clinical information system configuration and processes, and coordinate and participate in requestor and user testing of application changes.
  • Collaborate with technical colleagues to help identify any infrastructure-related issues that have resulted in clinical application issues.
  • Demonstrate increasing technical knowledge of the assigned application, including relationships of infrastructure and impact to users if unavailable.
  • Provide ongoing end-user clinical information systems support with all upgrades, new releases, enhanced functionality, and requested change and problem management support following the outlined ITIL processes.
Requirements:
  • Bachelor's degree in a health, science, or business field, or four years of related professional experience supporting clinical, ancillary, or business environments.
  • Two years of Epic experience.
  • Strong knowledge of clinical information systems, clinical informatics, data management, and proven success in information systems implementation, development, and support within a large-scale healthcare organization.
  • Active Epic Certification or Accreditation in relevant Core application required.
  • Demonstrated experience working with clinicians in a support and/or educational role.
  • Excellent verbal and written skills, strong interpersonal skills, and the ability to work independently and as a member of a team.

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