Operations Senior Manager
2 weeks ago
We are seeking a highly skilled and experienced Senior Operations Manager to join our team at RBC Capital Markets, LLC. As a key member of our operations team, you will be responsible for providing leadership, coaching, and process improvement initiatives to drive operational efficiency and excellence across all retail businesses.
Key Responsibilities- Lead and manage the department to ensure overall performance meets or exceeds established industry and company standards for service, innovation, and professionalism.
- Align oneself with the organization's values, communicate a clear vision of the future, empower team members to do their job, and act as a positive role model for others.
- Keep abreast of industry regulations, trends, and technologies.
- Establish and maintain credible, professional relationships with clients, internal business lines, and external vendors, soliciting and responding to feedback and gaining their commitment and support.
- Execute oversight activities for complex exception-based and/or highly specialized department deliverables and processes to ensure controls are effectively managing work quality, mitigating risk, and complying with regulatory requirements.
- Review, design, and implement new processes and procedures to increase department efficiency, reduce expense and risk, or enrich service.
- Manage department budget, financial forecasts, staffing models, and department metric tracking.
- In conjunction with senior management, develop, recommend, and execute business plans for the department.
- Manage and oversee team members in the effective and accurate performance of the functions within the department to provide consistent, quality service and minimize risk.
- Provide training, coaching, recognition, and development for the department members, fostering teamwork and planning for succession.
- Lead supervisors and experienced individual contributors to coordinate and delegate assigned responsibilities ensuring processes are performed according to prescribed regulations and established policies and procedures.
- Ability to work with outside vendors to achieve efficiency and accountability with reporting requirements.
- Familiarity with interconnected systems and the ability to understand and think logically through process flows and processes.
- Ability to work well with varied project teams both within the group and with outside departments. The ability to view multiple perspectives and being able to make decisions for success.
- Ability to prioritize work and have a broad scope view of interactions among multiple departments.
- Ability to handle and resolve escalated issues in a timely manner.
We offer a comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Our leaders support your development through coaching and managing opportunities. You will have the ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. Flexible work/life balance options.
Job Skills- Adaptability, Crisis Management, Decision Making, Delegating Tasks, Group Problem Solving, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Process Improvements, Time Management
Platform: WEALTH MANAGEMENT
Job Type: Regular
Pay Type: Salaried
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