Restaurant Operations Manager

1 month ago


Sicklerville, New Jersey, United States KFC Full time

Job Summary:

The Restaurant General Manager (RGM) is a key leadership role at KFC, responsible for driving business growth and excellence in customer service. As a Restaurant Business Leader, you will oversee the overall performance of the restaurant, ensuring it meets or exceeds its annual operating plan.

Main Responsibilities:

  • Customer Service: Drive excellence in customer service by ensuring that every customer interaction is positive and memorable.
  • Operational Excellence: Maintain company standards in product and facility specifications, ensuring a clean and safe environment for customers and employees.
  • Food Safety and Quality: Supervise food handling procedures and operational processes to ensure compliance with company standards and regulatory requirements.
  • Financial Management: Exercise financial control to meet the restaurant profit margin targets, managing labor costs, inventory, and other expenses.
  • Team Leadership: Select, train, develop, and motivate employees to achieve their full potential and contribute to the restaurant's success.

Additional Responsibilities:

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs, and role models appropriate skills and behavior in the restaurant.

Requirements:

To be successful in this role, you will need to have excellent leadership and communication skills, as well as the ability to work effectively in a fast-paced environment. You will also need to be passionate about delivering exceptional customer service and driving business growth.



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