Floor Operations Manager
1 month ago
At Restaurant Depot, we're committed to providing our customers with Savings, Selection & Service, 7 Days a Week. As an Assistant Floor Manager, you'll play a key role in ensuring that all available product is out for sale, maintained with the strictest freshness policies, and developing relationships with customers that drive sales goals, minimize losses & provide a mutual benefit for all.
Key Responsibilities:- Provide exceptional customer service by demonstrating sincerity, patience, and respect in all customer interactions
- Effectively communicate with customers and respond to questions and requests in a timely manner
- Operate equipment (e.g., box cutter, knives, scales, compactor, hi-los, scooters, scissor lifts) according to company & OSHA guidelines
- Follow basic product handling procedures in accordance with company & HACCP policy
- Assist with product presentation, rotation, labeling & replenishment
- Ensure in-stock position of available product while monitoring inventory levels through frequent cycle counts
- Maintain working knowledge of all warehouse equipment
- Gain and demonstrate a high level of operational execution and product knowledge
- Ensure consistent execution of all Department operating procedures in accordance with Corporate Audit
- Utilize accomplished selling skills to secure additional sales and use suggestive selling techniques to increase sales of products
- Communicate code dating issues and shrink opportunities and monitor product quality to reduce shrink
- Plan work duties appropriately during the scheduled shift to accomplish all assigned tasks
- Assist department manager with interviewing, hiring & scheduling needs
- Adhere to all local, state & federal laws, and company guidelines; comply with and reinforce all food safety and safety regulations/guidelines/procedures and programs
- Ability to develop and train team members, build relationships, utilize skills of team members most appropriately
- Ability to provide outstanding customer service
- Ability to manage warehouse operations effectively and efficiently
- Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to team members
- Ability to operate all equipment necessary to perform the job
- Ability to work in a fast-paced working warehouse environment
- Warehouse, retail and/or customer service experience is a plus
- Must be able to perform basic functions on a handheld scanner, desktop computer and calculator
- Requires frequent exposure to cold/freezing temperatures
- Equipment in motion (forklifts, electric pallet jacks, scooters)
- Medical, Vision, Dental Insurance
- Company Matched 401K
- Vacation, Sick & Personal PTO
- Bonus Opportunity
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