Quality Assurance Manager

3 weeks ago

Carlsbad, United States Jon Renau Collection Inc. TS Full time
Job Summary

Jon Renau Collection Inc. TS is seeking a highly skilled Quality Manager to join our team. As a Quality Manager, you will be responsible for ensuring the quality of our products and collaborating with cross-functional teams to drive continuous improvement initiatives.

Key Responsibilities
  • Develop and maintain quality standards and metrics, monitor defect levels, and manage issues related to customer complaints and quality control/assurance
  • Function as a primary liaison for various customers to resolve quality issues, ensure appropriate flow down of quality requirements, enable positive channels of communication, and ensure customer satisfaction
  • Collaborate closely with Product Developers, Product Managers, Supply Chain, and other departments to ensure quality alignment
  • Participate in product development and launch activities, providing quality input
  • Create detailed specifications for suppliers, aligned with our product specification requirements
  • Investigate deviations, non-conformances, and customer complaints, compile reports on non-conformances, and implement corrective and preventive actions
  • Maintain all records related to quality, customer complaints, corrective action plans, and preventive actions
  • Suggest alternative methods and procedures in solving problems and meeting changing market opportunities
  • Support top management personnel in formulating and establishing company policies, operating procedures, and goals with respect to Quality
  • Conduct meetings to establish, delineate, and review program organizational policies, to coordinate functions and operations between departments, and to establish responsibilities and procedures for attaining quality objectives
  • Visit and/or confer with representatives of supply vendors to obtain information related to supply quality, capacity of vendor to meet orders, and vendor quality standards
  • Assess and mitigate risk related to quality compliance, and develop and implement risk mitigation strategies
  • Ensure that risk assessments are conducted for new products, processes, and changes
  • Demonstrate mastery in implementing, driving, and sustaining improvements to the Quality Management System to ensure auditable compliance to applicable standards
  • Reduce the Cost of Poor Quality (COPQ), provide data, and escalate actionable insights for timely resolution
  • Review data obtained during all quality assurance activities to ensure consistency
  • Analyze current operational processes and performance, recommending solutions for improvement and elimination of waste, where possible
  • Prepare for annual ISO-9001 certifications and audits based on established internal processes
  • Apply statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes
  • Design and implement quality assurance training programs and education to key personnel
Leadership Expectations
  • Directly supervise Quality staff and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
  • Responsible for team leadership of new product development viability, pre-shipment sample testing, and customer product returns for inspection
  • Self-Driven, Experienced, Resourceful, while maintaining alignment with Jon Renau Core Values
  • Demonstrated leadership and team management skills
  • Develops initial and subsequent modifications of programs within the quality group to delineate areas of responsibility, personnel requirements, and operations procedures within program
  • Foster a culture of accountability, collaboration, and continuous learning
  • Change leader driving a culture of continuous improvement by employing Practical Process Improvement concepts and managing metrics
  • Coordinate efficient utilization of quality resources. Drive a culture of quality and continuous improvement
  • Participate and in some cases, lead cross-functional teams to implement Operational Excellence Initiatives (6 Sigma, Continuous Flow Mapping, 5S, Kaizen, Poka-yoke, Value Stream Mapping)
  • Impactful Communication and Relationship Building. Must be able to influence multi-directional and non-linear relationships
  • Lead, develop, motivate, train, and manage performance of the quality team
Position Requirements
  • Bachelor's Degree is required. Preference for Engineering or Scientific field
  • Minimum 5 Years of Quality Management Experience in a complex ISO 9001, 13485, or AS9100 environment
  • Strong knowledge of quality standards and guidelines
  • Experience with quality management systems (ISO 9001, cGMP)
  • Excellent written/verbal communication skills with the ability to clearly convey information
  • Strong attention to detail
  • Proven ability to demonstrate analysis, critical-thinking, and problem-solving skills to review systems, find flaws, and pose viable solutions to those flaws
  • Excellent interpersonal skills with a positive demeanor and ability to interact with all levels of individuals and collaborate with cross-functional teams
  • Ability to operate under deadlines while still meeting standards
  • Travel 5-10%
  • Certification in quality management (e.g. ASQ or Six Sigma) is a plus

Total Compensation: Base Bonus equals a total compensation of $90,000 – $100,000

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