Medical Scheduling Supervisor
2 days ago
We are seeking an experienced Medical Scheduling Supervisor to join our team at Rezolut. As a key member of our Radiology Call Center, you will be responsible for supervising a fast-paced team, participating in hiring and training, and ensuring efficient daily operations.
Key Responsibilities:
- Direct supervision of a high-volume Radiology Call Center
- Participate in hiring and training of Call Center personnel
- Collaborate with the Center Director and team to ensure quality patient care and exceptional customer service
- Provide ongoing training and support to the team
- Answer telephone calls in a fast-paced environment
- Accurately schedule multi-modality radiology studies
- Enter and confirm patient demographics and insurance information
- Assist radiologists, technologists, and patients as needed
- Deliver exceptional customer service and respond to requests for information
Requirements:
- High School degree or equivalent
- Minimum 2 years of prior medical scheduling experience required
- Minimum 1 year supervisory experience required
- Ability to work in a fast-paced environment with heavy call volume
- Commitment to quality patient care and exceptional customer service
- Excellent communication skills and ability to form effective working relationships
- Detail-oriented and bi-lingual (English, Spanish) a plus
What We Offer:
- Competitive salary and benefits package
- PTO accrual and 6 observed holidays
- Medical, dental, vision, and life insurance
- 401(k) retirement plan and employee assistance program
- Rezolut University career pathways program
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