Retail Sales and Customer Experience Manager

6 days ago


Mohegan Lake, New York, United States Carters Full time

We are seeking a Retail Sales and Customer Experience Manager to join our team. This role is responsible for providing exceptional customer service, managing sales floor operations, and leading a team of sales associates.

Company Overview

Carter's, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. We own the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace. Our brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally.

Job Description

The Retail Sales and Customer Experience Manager will be the first face of the brand for growing families. You will congratulate new parents and grandparents, introduce our new baby essentials, and help prep for the first day of school and all the big and little moments in their parenting journey.

  • Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
  • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
  • Maintain a genuine customer focus on the sales floor
  • Foster a positive, safe, and inclusive environment for employees and customers
Required Skills and Qualifications

The ideal candidate will have a positive and solutions-oriented mindset, effective and professional verbal and written communication skills, and the ability to manage multiple tasks at once.

  • A high school diploma or GED
  • Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
  • Ability to stand or walk for extended periods of time; climb up and down a ladder
Benefits

We offer a competitive salary, starting at $20.50 per hour, based on experience and location. Additionally, we provide part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more.

Carter's is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.



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