Veterinary Care Specialist
3 weeks ago
The Pet Care Team Member supports the veterinarians and veterinary technicians in delivering high-quality veterinary care to pets. This role involves advocating for pets, educating clients on pet health, and ensuring a safe and effective hospital environment.
Key Responsibilities:
* Live and exemplify the Five Principles of Mars, Inc. within self and team.
* Act as an extra pair of eyes, ears, and hands for the veterinarian and veterinary technician to ensure the best quality pet care and maximize their productivity.
* Communicate with veterinarian, veterinary technicians, and other associates to maintain the flow of patients.
Key Skills:
* Provide professional, efficient, and exceptional service at all times.
* Perform or prepare procedures that do not require veterinarian or veterinary technician assistance.
* Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services, and other issues.
* Obtain relevant information and history from clients and maintain proper and complete medical charts.
* Ensure the safety of pets, clients, and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile, and organized treatment areas, exam rooms, and labs.
The Five Principles:
* Quality - The consumer is our boss, quality is our work, and value for money is our goal.
* Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
* Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
* Efficiency - We use resources to the full, waste nothing, and do only what we can do best.
* Freedom - We need freedom to shape our future; we need profit to remain free.
Competencies:
* Leadership
* Functional - Ensure medical quality, effective communication
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