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Junior Systems Operations Engineer

2 months ago

Boston, Massachusetts, United States Bullhorn Full time
Position Overview

For over two decades, Bullhorn has been at the forefront of developing top-tier, cloud-based solutions tailored for the staffing and recruitment sector. With a foundation laid by the original co-founder and bolstered by strategic partnerships with venture capital, our company has consistently achieved impressive growth, establishing itself as the leader in recruitment software while fostering career advancement opportunities for over 29% of our workforce in the last year.

As a remote-first organization, we proudly employ over 38% of our team members outside the United States. While our headquarters are located in Boston, we also maintain offices in various global cities. Our mission is to cultivate an environment where every employee feels valued, heard, and equipped for success. We prioritize flexible working hours to promote a healthy work-life balance and utilize tools like Zoom and Slack to maintain connectivity.

Bullhorn is seeking a detail-oriented systems-focused technologist to join our highly skilled Technical Operations team as a Junior Systems Operations Engineer. This role is integral to the Technical Operations team and reports directly to the Site Reliability Engineering Lead/Manager. In this capacity, you will be tasked with constructing, deploying, troubleshooting, and overseeing products and solutions within Bullhorn's production environment, ensuring continuous availability and optimal performance. A solid understanding of JVM, Kubernetes, and public cloud technologies, along with expertise in Windows services and configurations, is essential. The ideal candidate will possess substantial technical experience and a robust foundation in operating systems and networking skills. This role will involve application troubleshooting expertise as well as experience with both on-premises and cloud infrastructure.

Key Responsibilities:

  • Facilitate the operational integration of new product lines and guarantee operational readiness.
    • Assess, enhance, and implement monitoring and alerting systems.
    • Incorporate new product lines into established operational workflows.
    • Execute migrations and automated deployments as required.
    • Collaborate with Systems Architecture to align infrastructure with industry best practices.
  • Construct, deploy, manage, and automate products and solutions for Bullhorn's production environments.
  • Develop and sustain system analysis and reporting tools, as well as automation tools.
  • Identify and contribute to strategies aimed at continuous improvement for operational efficiency.
  • Maintain system and network configurations for both national and international data centers.
  • Oversee and maintain all production system equipment and services.
  • Provide mentorship, training, and technical guidance to System Administration team members.
  • Ensure 24/7 availability of the production application environment, including on-call responsibilities on a rotating basis as the Technical Lead resource.
  • Document processes and procedures, testing plans, project plans, and architectural diagrams.
  • Offer direct support and collaborate on projects with Software Development, Quality Engineering, Customer Support, Professional Services, and third-party vendors as necessary to implement new solutions or resolve production issues.
Qualifications:
  • 6+ years of relevant hands-on experience in systems administration, along with hardware and software troubleshooting in a multi-tenant, multi-product environment with high external user volume.
  • Experience in automation and managing extensive server environments using tools such as Helm, Puppet, Ansible, or similar.
  • Proficiency in building and managing public cloud infrastructure (AWS, Azure, or GCP).
  • Expertise in administering Linux-based systems (mandatory) and Windows Server (preferred).
  • Experience with containerized and virtualized environments such as Kubernetes and KVM/VMWare.
  • Familiarity with scripting in Bash, Python, PowerShell, or comparable languages.
  • Experience with monitoring and visibility systems such as Prometheus, Icinga, Grafana, ELK, Splunk, or similar.
  • Prior experience in a SaaS and/or high-traffic website environment is highly desirable, as we serve over 10,000 customers with more than 200,000 users.
  • Knowledge of SAN and NAS technologies (iSCSI, FCP, CIFS, NFS, etc.).
  • Experience in high-pressure environments.
  • Previous on-call experience.
Preferred Qualifications:
  • Experience managing Java-based applications running on Tomcat or JBoss application servers.
  • Experience with onboarding acquisitions and integrating new product lines with existing processes and teams.
  • Understanding of TCP/IP network technologies.
What We Offer:
  • Benefits eligibility from DAY ONE, including Medical, Dental, Vision, 401(k), 401(k) Match, and more.
  • Unlimited Planned Paid Time Off.
  • Global Mental Health Support.
  • On-Demand Learning & Development opportunities.
  • Quarterly paid volunteer days.
  • Generous Employee Referral Program.
  • Company-wide mentorship program.
Bullhorn's core mission is to deliver an exceptional customer experience, which begins with fostering an outstanding employee experience. We envision a workplace where every team member feels a sense of belonging, their voice is valued, and they have a clear path for success. We are dedicated to building diverse and inclusive teams, guided by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We embrace a people-first culture where every contribution is acknowledged and respected. We seek intelligent, forward-thinking individuals who are unafraid to challenge the status quo and offer fresh perspectives. If you thrive in a casual yet dynamic and agile environment, we invite you to consider joining our team.