Logistics Coordinator

6 days ago


Phoenix, Arizona, United States Transit Technologies Full time
Job Summary

The Logistics Coordinator will oversee the daily route operations and report directly to the Call Center Manager. This role is responsible for ensuring compliance with client procedures and company policies. Key duties include daily communication and interaction with Providers and clients, organizing activities to ensure safe and cost-effective operating performance, tracking sign-in/sign-out times, and reporting service issues to the Assistant General Manager as necessary.

Key Responsibilities:
  • Taking client calls and communicating issues to the Assistant General Manager as required
  • Monitoring radio, telephones, and on-road provision of service for quality
  • Influencing positive employee morale and quality customer service
  • Tracking and completing driver sign-in and sign-out daily
  • Assigning trips to providers to ensure adequate distribution between routes
  • Monitoring daily system performance in Trapeze
  • Participating in analysis and review of operating performance
  • Ensuring all runs are performed with pick-ups and drop-offs at the end of shifts
  • Note all closed and/or late starting runs and communicate same to the Assistant General Manager as needed

Requirements:

  • Two years of previous Dispatcher experience preferred
  • Two years of Customer Service experience is preferred
  • High School diploma or equivalent
  • Experience with Trapeze and Plus
  • Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment
  • Demonstrate a high customer service commitment
  • Able to demonstrate professional phone manner
  • Knowledge of the service area is a plus


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