Industrial Automation Technician
3 weeks ago
Job Summary:
We are seeking a Technical Support Specialist to join our team at Rockwell Automation. As a Technical Support Specialist, you will provide technical expertise and support to our customers, field engineers, technicians, and product support personnel.
Key Responsibilities:
- Provide technical support by troubleshooting and solving customer issues via phone, chat, and email.
- Manage customer interactions by setting expectations, capturing issue/troubleshooting steps/resolution, executing the KCS process, and following up with customers in a timely manner.
- Serve as a liaison to customers for multiple product families and various types of inquiries.
- Achieve customer satisfaction through feedback surveys.
- Support automation and share knowledge with other engineers.
- Update and author Technical Notes and documentation with solutions to commonly experienced problems.
The Essentials:
- Bachelor's degree in Electronics, Electrical Engineering, Computer Science, or related field.
- Legal authorization to work in the U.S.
Benefits and Perks:
- Health Insurance including Medical, Dental, and Vision.
- 401k.
- Paid Time off.
- Parental and Caregiver Leave.
- Flexible Work Schedule.
Location and Salary:
The estimated salary for this position is $75,000 - $95,000 per year, based on the location in Mayfield Heights, Ohio or Milwaukee, Wisconsin.
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