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Sales Support Associate III

2 months ago

Grapevine, Texas, United States Tapestry, Inc. Full time

About Coach

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship.

Our Vision

Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision that blends traditional craftsmanship with modern sensibilities.

Our Business

As a Sales Support Associate III at Coach, you will be part of Tapestry, Inc.'s portfolio of brands, a global leader in the design, production, and distribution of luxury accessories and lifestyle products.

Your Role

You will provide exceptional customer service and support to our clients, ensuring a seamless and personalized experience. This includes responding to customer inquiries, resolving issues, and providing product information.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries via phone, email, and other channels
  • Resolve customer complaints and issues in a professional and courteous manner
  • Stay up-to-date on product knowledge and features to provide accurate information to customers
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience

What We Offer

As a Sales Support Associate III at Coach, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service. You will also have access to ongoing training and development opportunities to help you grow in your career.