Shift Manager

3 weeks ago


Dallas, Texas, United States Baskin Robbins Full time
Job Title: Shift Leader

We are seeking a highly motivated and experienced Shift Leader to join our team at Quality Brand Group LLC, a franchisee of Dunkin'. As a Shift Leader, you will play a critical role in ensuring the smooth operation of our stores, providing exceptional customer service, and leading a team of dedicated employees.

Key Responsibilities:
  • Manage the day-to-day operations of the store, including supervising staff, maintaining inventory, and ensuring compliance with company policies and procedures.
  • Provide exceptional customer service, responding to guest needs and resolving issues in a timely and professional manner.
  • Lead and develop a high-performing team, providing coaching, training, and feedback to ensure employees are equipped to deliver outstanding results.
  • Monitor and maintain store appearance, ensuring a clean and welcoming environment for customers.
  • Manage cash handling and inventory procedures, ensuring accuracy and attention to detail.
  • Collaborate with other Shift Leaders and management to achieve business objectives and drive sales growth.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1-2 years of retail or restaurant experience, with a focus on customer service and team leadership.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and customers.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic math skills and accuracy with handling cash and inventory.
What We Offer:
  • A competitive hourly rate and opportunities for advancement.
  • A comprehensive training program to develop your skills and knowledge.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A chance to work for a leading brand with a rich history and commitment to excellence.

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