Customer Service Representative | Financial Services Expert

1 month ago


Concord, California, United States Community Choice Financial Family of Brands Full time

At Community Choice Financial Family of Brands, we're dedicated to delivering exceptional financial services to our customers. As a Customer Service Representative, you'll play a pivotal role in this endeavor by building lasting relationships with our diverse customer base and ensuring seamless transactions.

About the Role

This is a fast-paced environment where you'll be responsible for forging connections with customers, reviewing and processing transactions with accuracy, and offering personalized financial services that fit their lifestyle. You'll also maintain customer information with precision and integrity into our Point-of-Sale system.

Additionally, you'll be responsible for building new business through inbound and outbound call campaigns, assisting with customer account management and collections, and maintaining internal and external store appearance. You'll uphold compliance with Company policies and procedures, as well as all relevant local, state, and federal laws and regulations.

What We Offer
  • A comprehensive new hire training program to ensure your success
  • Access to a robust learning management system with e-learning modules and training programs
  • Performance-based career advancement opportunities
  • An Educational Reimbursement Program (up to $5,000 per 12-month period, then up to $10,000 per 12-month period after five years with the Company)
  • Multiple coverage choices for medical insurance, including free telemedicine and medical spending accounts
  • A traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
  • Company-sponsored Life and AD&D Insurance
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and pet insurance
  • Paid Time Off (12 days per calendar year plus additional days for each year of service after the first year of employment)
Requirements and Qualifications
  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Professional demeanor with customers and peers
  • Meticulous attention to detail and ability to accurately enter data
  • Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
  • Must be at least 18 years of age
  • Background check required (subject to applicable law)
  • Ability to meet the physical demands of the position, which frequently include standing for extended periods and moving light weights
About Us

We provide quick and easy check cashing services, including short-term money services such as Money Orders, Tax Prep Help, Western Union, Bill Pay Services, Green Dot Visa Debit Cards, and more throughout our many retail locations.

The estimated salary for this position is $20.00 per hour.



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