Scribe Tech

We're a physician-led, patient-centric network committed to simplifying healthcare and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make healthcare better for all. We are innovating value-based care and leveraging integrated applications, population insights, and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

The Scribe Tech is responsible for:

• Capturing accurate and detailed documentation of the patient visit into the EMR in a timely manner.
• Assisting the physician with basic patient care and medical procedures.
• Assisting site managers with directing patient flow, inventory, and following up on labs.
• Ensuring site lab compliance with Department of Health (DOH) Regulations.
• Providing unparalleled customer service to our patients, adhering to established protocols and work processes, and successfully managing volume without ever compromising quality.

The Scribe Tech will:

• Be able to manage a minimum of two patients per hour on average and be able to manage a minimum of three to four patients per hour during surge periods.
• Assist the physician with basic patient care and medical procedures, which may include but are not limited to phlebotomy, Urine Drug Screens, rapid point of care testing, UA, EKG, procedure set ups, etc.
• Ensure Department of Health (DOH) compliance of site lab and exam rooms which may include but is not limited to logbook maintenance, checking for expired medications and supplies, proper handling of specimens, etc.
• Escort patients to exam rooms, x-rays, or other facilities on site as needed.
• Ability to maintain a quick pace in a fast-paced urgent care facility for the duration of scheduled shift (8-12 hours except for meals/break time).
• Facilitate any necessary diagnostic tests (e.g., CT, MRI, ultrasounds, etc.) and referrals to medical specialists for follow-up care via Aftercare.
• Assist the physician with basic patient care and medical procedures set-ups.
• Communicate with patients, pharmacies, and physicians over the phone under physician guidance.
• Help maintain a clean, courteous, and professional working environment.
• Ensure the site is fully stocked with supplies.
• Provide compassionate care to our patients.

A candidate's qualifications will include:

• High School Degree or GED, Undergraduate degree a plus.
• Graduation from an accredited Medical Assisting program and/or phlebotomy certifications a plus, but not required. Training will be provided.
• Friendly and professional with excellent bedside manner.
• Flexible with full-time work schedule including a weekend day.
• Excellent verbal, written, and interpersonal skills.
• High attention to detail.
• Must exhibit passion for outstanding results and compassion for those we work with and serve.
• Team player.
• Knowledge of third-party payor requirements preferred.
• Strong aptitude for detail, and ability to work independently, required.
• Strong organizational, problem-solving, communication, and interpersonal skills required.
• Computer Proficiency.
• Happy and positive thinking, able to project this attitude around others.
• Flexible and adaptable nature to work in a continuously evolving environment.
• Passion for helping others in an urgent care environment.
• Bilingual language skills required or preferred based on-site location.
• Basic Life Support (BLS) certification required at time of hire.

The job may require at times to lift light to moderate amounts of weight (e.g., boxes of medical/facility supplies) to assist team members. Job also requires the ability to maintain a quick pace in a fast-paced urgent care medical facility for the duration of scheduled shift minus meal/break time.

Pay Rate $19.75/hr

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.