Store Lead Position

1 month ago

Scarsdale, New York, United States Tailored Brands Inc Full time
Job Title: Store Lead

As a Store Lead at Tailored Brands Inc, you will play a key role in supporting the Store Manager to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty.

Key Responsibilities:
  • Partner with the Store Management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
  • Model company values and lead by example as an active coach.
  • Communicate priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
  • Assist in recruiting store staff and contribute to an inclusive store environment.
Performance Expectations:
  • Support the management team in achieving store business plans, including sales, customer service, and operational goals.
  • Understand how to leverage store reports to inform decisions that drive the store business.
  • Participate in driving business outreach opportunities and communicate leads to the Store Manager.
  • Identify performance opportunities and partner with the management team to contribute to development plans.
Operational Excellence:
  • Partner with the management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.
  • Assist the management team with training store staff on all internal operational functions as assigned.
  • Stay informed on corporate communication, directives, initiatives, policies, and procedures.
  • Support the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.
Customer Experience:
  • Assist in training the store team on customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.
  • Leverage customer feedback to prevent or resolve customer concerns.
  • Collaborate with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.
Requirements:
  • Minimum of 1 year of Retail or Sales experience.
  • Creative individual who demonstrates good judgment and is tuned-into the pulse of the business.
  • Self-motivated, results-oriented, strategic thinker.
  • Strong organizational and leadership skills.
  • Excellent written and verbal communication skills.
  • Demonstrates active listening and problem-solving skills.
  • Proficient in technology systems, applications, Microsoft Office, and video conferencing.
  • Ability to operate a computer and POS System.
Physical Requirements:
  • Ability to stand and walk for the majority of work shift, frequently bend, squat, and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Tailored Brands Inc is an equal opportunity employer and celebrates diversity. We provide reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job.

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