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Veterans Affairs Educational Benefits Coordinator

2 months ago

Hutchinson, Kansas, United States Hutchinson Community College Full time
Job Overview

The role of the VA School Certifying Official is pivotal in overseeing the VA certifications at Hutchinson Community College. This position is tasked with ensuring that all veteran benefits are processed in accordance with VA policies and institutional protocols. A strong ethical foundation is essential for effectively counseling students.

Key Responsibilities:

  • Manage the US Department of Veterans Affairs (VA) Educational Benefits at HutchCC.
  • Offer financial and academic guidance to veteran students, including:
    • Keeping the VA updated on the enrollment status of veterans and eligible individuals.
    • Informing the State Approving Authority as necessary.
    • Assisting veterans in the application process for benefits.
    • Creating schedules aligned with certificate and degree requirements.
    • Maintaining accurate records and communicating responsibilities to students.
    • Facilitating smooth transitions into college systems and career paths.
  • Notify supervisors of any internal issues that may impact services provided to VA students.
  • Stay informed about current VA regulations and benefits.
  • Maintain comprehensive records of VA students and ensure availability for inspections as required.
  • Support new and returning students throughout their enrollment process, including reporting necessary student data to the VA for funding processing.
  • Certify veteran student benefits while staying knowledgeable about eligibility criteria.
  • Act as the primary contact for inquiries regarding Veteran Education benefits from students and VA representatives.
  • Adjust and manage VA certifications to accurately reflect current student courses.
  • Reconcile financial records with VA benefits and various funding sources.
  • Oversee and submit enrollment and billing information for the MYCAA Program.
  • Handle enrollment and billing information for Tuition Assistance Programs across all military branches.
  • Adhere to all Federal, State, accreditation, and institutional policies and procedures.
  • Prepare operational tracking reports as needed by management.
  • Assist with audits, file reviews, and other regulatory obligations as required.
  • Gather necessary documentation for file completion.
  • Update relevant systems with essential student information.
  • Ensure that enrollment certifications comply with Degree Plan Requirements.
  • Maintain punctuality and regular attendance while fulfilling job responsibilities.
  • Follow HutchCC policies, procedures, and practices diligently.
  • Actively participate in campus committees.


Additional Responsibilities:

  • Complete training for Academic Advising and maintain certification.
  • Develop and implement intervention strategies to address attendance issues and resource limitations.
  • Maintain advising and career counseling resources, assisting with course schedules and enrollment planning.
  • Verify student placements and enrollments, ensuring all prerequisites are met.
  • Keep an updated schedule, communicate changes after advising sessions, and coordinate testing and appointments.
  • Utilize various communication methods (e.g., virtual, text, call, chat, face-to-face, and email).
  • Educate students on academic decisions and their potential impacts.
  • Engage in professional development to stay current with advising technologies.
  • Provide suggestions for continuous improvement in service areas to enhance student retention and completion rates.
  • Perform other duties as assigned by the Director or Assistant Director of Financial Aid.

Qualifications:

Required:

  • Associate Degree.
  • One year of experience in VA certification.
  • One year of customer service experience.
  • Proficiency in computer applications, including spreadsheets and word processing.
  • Excellent verbal, written, and listening skills; ability to work at a computer for extended periods; manual dexterity for office tasks; and the ability to communicate effectively.
  • Ability to learn and understand basic instructions related to the position.
  • Physical and mental qualifications can be performed with or without reasonable accommodation.
  • Alternative qualifications may be considered if sufficient to perform job duties.

Preferred Qualifications:

  • Bachelor's Degree.
  • Experience in academic advising or a related field.

Compensation:

The hourly wage is based on qualifications and experience as determined by HutchCC administration. This is a full-time, 12-month support staff position that is eligible for benefits and is classified as at-will and non-exempt.