Retail Associate

4 weeks ago


Longview, Texas, United States Sam's Club Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Member Assistant - Cart Attendant. In this role, you will play a critical part in ensuring our members have a positive shopping experience by providing exceptional service and support.

Key Responsibilities:

  • Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable; offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
  • Maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
  • Provide member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.
  • Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
  • Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Benefits:

As a Member Assistant - Cart Attendant at Sam's Club, you will enjoy a competitive hourly wage range of $16.00 to $23.00, as well as additional compensation in the form of premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances. You will also be eligible for a range of benefits, including health benefits, financial benefits, paid time off benefits, and other benefits.

Requirements:

To be successful in this role, you will need to have excellent customer service skills, be able to work in a fast-paced environment, and be able to lift up to 25 pounds. You will also need to be able to stand for long periods of time and be able to work in a variety of weather conditions.

Preferred Qualifications:

We are looking for individuals who have experience in customer service, retail, or a related field. You will also need to have a high school diploma or equivalent and be able to pass a background check.

Primary Location:

3310 N 4Th St, Longview, TX , United States of America



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