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Implementation Project Manager

2 months ago

Orem, Utah, United States Fishbowl Full time
About Fishbowl

Fishbowl is a leading provider of manufacturing and warehouse management software for small, medium, and enterprise-sized businesses across various industries. Our mission is to deliver exceptional software, service, training, and support to our customers, empowering them to grow and scale their operations. We are passionate about helping business owners succeed and make it easier for them to focus on what they love most - running their business.

To support our mission, we have partnered with Diversis Capital to invest in Fishbowl's growth and market expansion. We are developing exciting new cloud-based products that will continue to surprise and delight our customers. We are also expanding our efforts internationally and building a globally oriented team to scale our operations and future market growth potential.

The Opportunity

We are seeking an Implementation Project Manager to guide our customers through the setup, training, and successful usage of Fishbowl and its supplemental products in their daily business operations. As an Implementation Project Manager, you will be responsible for managing customer expectations, providing support and knowledge, and ensuring a best-in-class customer experience. You will work closely with our Account Managers and Customer Support team to facilitate seamless customer lifecycle management.

Responsibilities
  • Manage 15-20 Fishbowl customers through successful implementation of our software within 60 days or less
  • Create and execute on Go Live Plans, including communication of customer responsibility due dates via kick-off calls
  • Maintain customer engagement through weekly check-ins, ensuring progress on their Go Live Plans by answering questions, addressing concerns, and conducting onboarding training
  • Collaborate with Account Managers and Customer Support to facilitate best-in-class customer lifecycle management
  • Establish data hygiene on customer files in Salesforce, verifying project status, updates, trainings, and details of customer communication
  • Administer customer training accounts through Brainstorm and conduct follow-up as needed
  • Facilitate third-party integrations (QuickBooks, Sharpe, SPS, etc.)
Requirements
  • 1-2 years of customer service or account management experience
  • Intermediate-advanced proficiency in Microsoft Suite (Excel & Outlook)
  • 1+ years of project management experience
  • Strong communication skills, both verbal and written, with strong interpersonal skills and demonstrated attention to detail
  • Ability and desire to deliver results through a high-energy, can-do attitude, comfortable working in a fast-paced and autonomous environment
  • General accounting and QuickBooks knowledge
Preferred Qualifications
  • 1-2 years of experience in training or implementation in a tech/software company
  • Project Management Certification or deep understanding of change and project management
  • Warehousing and inventory knowledge
  • Familiarity with report writing and database structure
Benefits
  • Flexible PTO policy with no accrual needed, allowing employees the time they need away from work
  • Multiple healthcare options to choose from, including PTO and HSA options with matching company contributions to an employee's HSA account
  • Paid parental leave
  • 401K matching
  • On-site gym, company-paid lunches, fully stocked snack bins, and refrigerators in the office
  • Generous anniversary gifts for all employees every year on their anniversary date