Technical Support Specialist
7 hours ago
**Job Overview:** As a Technical Support Specialist at JARBO, you will play a critical role in delivering exceptional customer experiences, resolving technical issues, and driving business growth.
This dynamic role requires a proactive, solution-focused individual who can thrive in a fast-paced environment and communicate effectively with customers, colleagues, and stakeholders.
The estimated salary for this position is $50,000 - $60,000 per year, depending on experience.
Main Responsibilities:
- Provide technical assistance to customers via phone, email, or chat, resolving complex technical issues and implementing process improvements.
- Collaborate with cross-functional teams to develop and implement new technologies, processes, and procedures.
- Analyze and troubleshoot technical issues, identifying root causes and implementing corrective actions.
- Develop and maintain in-depth knowledge of our products and services, staying current on industry trends and emerging technologies.
- Build strong relationships with customers, understanding their needs and preferences to deliver tailored solutions and exceptional customer experiences.
Requirements:
- HS Diploma required; AS or BS in a related field of study preferred
- 3+ years of experience in technical support or a related field
- Advanced problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
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