Audiovisual Technician

Job Opportunity: Audiovisual Technician at Encore

Description:

Position Overview:

A skilled Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director, Event Technology at Encore.

Key Responsibilities:

• Equipment Operation: Ensures flawlessly executed events through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
• Customer Service: Strives to exceed customer expectations and needs, maintains positive client relationships, and monitors events throughout the day.
• Technical Ability: Understands and troubleshoots equipment and software issues in a timely manner.
• Systems Knowledge: Follows procedures accurately, increases revenue through up-selling techniques, and finalizes invoices with clients.

Qualifications:

• Bachelor's degree in a related field or equivalent experience.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audiovisual experience or equivalent educational background preferred.
• Valid driver's license required for team members operating Encore vehicles.
• Must be able to lift 50 lbs.

Competencies:

• Deliver World Class Service: Hospitality, Ownership.
• Do The Right Thing: Instills Trust, Safety Conscious.
• Drive Results: Action Oriented.
• See The Big Picture: Tech Savvy.
• Value People: Communicates Effectively.

Work Environment:

• Hotel: Work performed in a hotel/convention center with varying conditions. Team members may face irregular hours, irregular shifts, and exposure to heights.
• Warehouse: Work at event venues and warehouses, with exposure to outdoor temperatures and high-end equipment.

Physical Requirements:

Team members must meet physical criteria for job functions, including vision, lifting, and carrying capabilities. Time allocation per day varies for different physical tasks.

Note: This description is not exhaustive and subject to revision by management.

Key Performance Indicators:

Skills, Behaviors, Motivations, Education, Experience, Licenses & Certifications