Electric Utility Collections Specialist

3 days ago


Decatur, Alabama, United States Decatur Utilities Full time

Job Title: Electric Utility Collections Specialist

Estimated Salary: $58,000 - $68,000 per year

About the Job:

We are seeking a collections expert to join our team at Decatur Utilities. As a critical member of our billing department, you will be responsible for managing utility billing processes and ensuring accurate and timely collections.

Key Responsibilities:

  • Process, review, and post utility billing cycles.
  • Analyze meter reading variance and exception reports.
  • Process meter changes and new meters to ensure proper billing.
  • Review and close meter-related service orders.
  • Generate and review transfers/refunds for deposits and finalized accounts.
  • Calculate pre-petition and post-petition bankruptcy bills and make necessary adjustments.
  • Generate, verify, and post late penalties and final notices.
  • Set up energy loans to ensure accurate billing.
  • Maintain and balance TVA loans each month.
  • Perform daily upload/download of MVRS (meter reading).
  • Post AMI readings daily. Troubleshoot exceptions and coordinate resolution with AMI/Engineering staff.
  • Process monthly deposit interest accrual and monthly write-off bad debts.
  • Run Seasonal Sewage Calculation annually.
  • Process Budget Billing recalculations.
  • Making adjustments for garbage billing.
  • Process electric and gas rebates.
  • Process customer stale refund checks.

Requirements:

  • High School Diploma or GED equivalent.
  • Minimum 2 years additional related work experience.
  • Ability to read and comprehend bill statements and routine business documents.
  • Ability to prepare routine reports and business correspondence.
  • Ability to effectively interact and communicate one-to-one with customers, co-workers, and supervisors to respond to questions and resolve billing issues.
  • Proficient in Microsoft Office Suite (Microsoft Outlook, Word & Excel) and NiSC Customer Information System.
  • Ability to use mathematical concepts such as addition, subtraction, multiplication, division, fractions, decimals, percentages, and averages and apply to practical business situations.


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