Electric Utility Collections Specialist
3 days ago
Job Title: Electric Utility Collections Specialist
Estimated Salary: $58,000 - $68,000 per year
About the Job:
We are seeking a collections expert to join our team at Decatur Utilities. As a critical member of our billing department, you will be responsible for managing utility billing processes and ensuring accurate and timely collections.
Key Responsibilities:
- Process, review, and post utility billing cycles.
- Analyze meter reading variance and exception reports.
- Process meter changes and new meters to ensure proper billing.
- Review and close meter-related service orders.
- Generate and review transfers/refunds for deposits and finalized accounts.
- Calculate pre-petition and post-petition bankruptcy bills and make necessary adjustments.
- Generate, verify, and post late penalties and final notices.
- Set up energy loans to ensure accurate billing.
- Maintain and balance TVA loans each month.
- Perform daily upload/download of MVRS (meter reading).
- Post AMI readings daily. Troubleshoot exceptions and coordinate resolution with AMI/Engineering staff.
- Process monthly deposit interest accrual and monthly write-off bad debts.
- Run Seasonal Sewage Calculation annually.
- Process Budget Billing recalculations.
- Making adjustments for garbage billing.
- Process electric and gas rebates.
- Process customer stale refund checks.
Requirements:
- High School Diploma or GED equivalent.
- Minimum 2 years additional related work experience.
- Ability to read and comprehend bill statements and routine business documents.
- Ability to prepare routine reports and business correspondence.
- Ability to effectively interact and communicate one-to-one with customers, co-workers, and supervisors to respond to questions and resolve billing issues.
- Proficient in Microsoft Office Suite (Microsoft Outlook, Word & Excel) and NiSC Customer Information System.
- Ability to use mathematical concepts such as addition, subtraction, multiplication, division, fractions, decimals, percentages, and averages and apply to practical business situations.
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