IT Support Specialist

4 weeks ago


Ambler, Alaska, United States Stealth Full time
Job Summary

We are seeking a skilled IT Support Specialist to join our team at Stealth. As a key member of our IT department, you will be responsible for providing first-line IT support to internal and external customers, managing various IT systems, and contributing to ongoing projects.

Key Responsibilities

Provide first-line IT support to internal and external customers, both on-site and remotely
Manage and respond to tickets within the Jira ticketing system
Assist with audio-visual support for meetings and presentations
Contribute to ongoing IT projects, including system migrations and upgrades
Perform user acceptance testing and define user stories for new systems and processes
Support and troubleshoot issues related to O365, Google Workspace, and AWS environments
Implement solutions to prevent recurring issues and improve overall system stability

Required Qualifications

Strong customer service skills with a positive attitude
Experience with helpdesk support and ticketing systems (Jira preferred)
Familiarity with O365 and Google Workspace applications
Basic understanding of AWS services, including QuickSight and Power BI
Ability to work independently on projects and manage time effectively
Excellent problem-solving and communication skills

Preferred Qualifications

Experience with Jira administration and customization
Knowledge of Confluence and ability to create and maintain documentation
Familiarity with OpenBravo ERP system
Experience with user acceptance testing and creating user stories
Understanding of IT process improvement and implementation

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