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Patient Access Representative Associate

1 month ago

River Falls, Wisconsin, United States UnitedHealth Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Representative Associate to join our team at UnitedHealth Group. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and ensuring seamless registration processes.

Key Responsibilities:
  • Greet and welcome patients in person, providing a positive and empathetic experience.
  • Collect and verify demographic and insurance information, ensuring accuracy and completeness.
  • Check in and interview patients to complete necessary paperwork, ensuring a smooth registration process.
  • Direct patients to their appointments or procedures, providing clear instructions and support.
  • Assist with scheduling add-on appointments and resolve claim issues or registration errors on patient accounts.
  • Verify insurance eligibility and benefits information, interpreting results and providing clear explanations to patients.
  • Collect co-pays or deductibles and respond to questions regarding financial assistance programs available.
  • Screen and approve patients for financial assistance programs, providing guidance and support throughout the application process.
Requirements:
  • 6+ months of customer service experience in an office or hospital setting.
  • Intermediate level of proficiency with Microsoft Office products.
  • Ability to work 32 hours/week on Monday, Tuesday, Thursday, and Friday in 8-hour shifts starting between 6:30am-7:30am.
  • Ability to work within standard daytime hours of Monday - Friday for the first 3 weeks in alignment with the training schedule.
  • Must be 18 years or older.
Preferred Qualifications:
  • Flexibility to occasionally work other shifts as business requires.
  • Revenue cycle experience.
  • General office experience.
  • Epic experience.
Soft Skills:
  • Quality communication skills.
  • Dependability.

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.