Customer Service Data Analyst

3 weeks ago


Denver, Colorado, United States Volt Workforce Solutions Full time
Job Summary

Volt Workforce Solutions is seeking a highly skilled Customer Service Data Analyst to join our team. As a key member of our operations team, you will play a critical role in enhancing overall dealer sales and service operations processes to improve dealership performance.

Key Responsibilities
  • Develop and implement standards and procedures to improve process efficiency and effectiveness
  • Design and implement tracking tools to gauge process improvement and internal department/division and dealer/regional standing
  • Support the Sr. Manager, Retail & Customer Feedback, as a subject matter expert for the Retail Experience Survey Interference Program and unusual activity report
  • Investigate and document discussions surrounding survey interference and unusual activity
  • Act as a clearinghouse for processes, region lists, and signed forms
  • Support management with retail-facing customer feedback programs, including collaborating and training field representatives
  • Report on the Retail Experience Survey Interference Program and maintain support documentation
Requirements
  • Three years of experience in a similar field, preferably in customer service and process improvement
  • Prior experience at an automotive dealership and/or OEM is preferred
  • Knowledge of automotive dealer terminology, including ROs, RDRs, Customer Pay, Warranty, and DMS
  • Completed Bachelor's degree
What We Offer

Volt Workforce Solutions offers a competitive hourly rate of $28-33/hour, as well as benefits including health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and other types of paid leaves. We are an equal opportunity employer and prohibit any kind of unlawful discrimination and harassment.



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