IT Infrastructure Specialist

We are seeking a highly skilled IT Infrastructure Specialist to join our team at Impact Networking. In this role, you will be responsible for providing world-class customer support and technical expertise for our customer environments. Your primary focus will be on systems infrastructure and desktop computing, ensuring that our customers' IT needs are met efficiently and effectively.

• Handle server, workstation, and application incidents, change orders, and service requests by restoring service, resolving issues, and closing cases.
• Monitor customer and core infrastructure, learning alarm management platforms, functions, and terminology.
• Verify validity of alarms and follow troubleshooting procedures as outlined.
• Work with remote locations on verification and resolution of alarms.
• Follow outlined procedures for customer notification, escalation, and technical engineering interfaces.

• Minimum of 5 years of industry experience in a production support role for a large enterprise or managed service provider (MSP) environment.
• Solid operational support experience and technical troubleshooting skills.
• Strong working knowledge of virtualization technologies and integration with storage platforms.

• $90,000-$115,000 per year salary range.
• 20 days of PTO plus 12+ paid holidays.
• Flexible Sick Day Policy.
• Paid Parental Leave.